Student Support

Campbell has an excellent student services team, and you can get help with:

  • Visa applications and renewals
  • Opening bank accounts
  • Bus passes (Snapper card), free SIM cards for mobile phones, and top up service on campus
  • Academic counselling
  • Pathway planning
  • Insurance claim processing*
  • Travel advice
  • Job hunting support
  • Accommodation support

Upon arrival at The Campbell Institute, students are informed of support facilities available, and given a Campbell Student Information Pack, including a Campbell Student Handbook, which outlines the in-house support services and the range of external services available.

Some native-language support is available to students in several languages at Campbell.

* for Campbell-administered insurance policies only

Sonder Student Safety app

We have partnered with Sonder, a 24/7 personal safety and wellbeing service, to support all our international students. The Sonder app is for personal devices and has a number of features, like “Track My Journey” and “Check On Me”, that will help students live and study in New Zealand with confidence – if you are walking alone at night, going on a first date, or meeting up with a stranger to buy or sell goods, for example.

Additionally, if you are feeling stressed, anxious, lonely or simply don’t know who to turn to, you can speak to Sonder’s multilingual support team anytime via live chat or phone, and they can even send in-person assistance if you need it. Students can download the app from the Apple Store or Google Play Store and activate their account shortly before their start date. Students receive an activation email or text shortly before Orientation, where more information will be given.

Emergency Support 
Fire, Ambulance, Police call: 111 For other emergencies, Campbell provides a 24/7 contact and can help students to access native language interpreting services if necessary. Details are provided in the Student Handbook.

New Zealand Code of Practice
The Campbell Institute has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. Copies of The Code are available on request from The Campbell Institute or from the New Zealand Qualifications Authority website: »